Shipping policy

Order Processing

All orders are processed within 3 to 5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days — please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via the email address provided at checkout.

Shipping Rates & Delivery Estimates

We are proud to offer free standard shipping on all orders. Delivery times may vary depending on your location, but you can generally expect your order to arrive within 5 to 10 business days after it has shipped.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number. The tracking number will be active within 24 hours.

Shipping Address

Please ensure your shipping address is entered correctly at checkout. We are unable to modify an order's shipping address once it has been submitted for processing. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment, and additional shipping charges may apply.

Damages

Complebio is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly at support@complebio.com to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Lost or Missing Packages

If your tracking information shows your order was delivered but you have not received it, please check with neighbors and around your property first, then contact us at support@complebio.com so we can assist you in locating your package or determining next steps.

International Shipping

At this time, we currently ship only within the United States.

Questions

If you have any questions about your shipment, please contact us at support@complebio.com.